Service excellence

We are proud of our reputation for service excellence, and at Suffolk Life we understand the importance of putting people first. Here are some of the things we do to put you first:

• Specialist service teams for every stage of the SIPP
• Direct dial access to these teams
• Specific expertise in pensions, property, law and accountancy
• We have a strong culture of 'going the extra mile'
• We invested over 3,000 hours in training our staff last year
• More than 50% of our staff are graduates or have completed further education

At Suffolk Life you will never speak to a call centre or helpdesk, only highly informed staff who share our values of integrity, conscientiousness and teamwork. Find out more about the Suffolk Life MasterSIPP, our SmartSIPP or more about us.

Awards

• Defaqto 5 Star rating for the MasterSIPP in 2011
• Technology, Admin and Service award, Income Drawdown & Phased Retirement 2010
• Defaqto 5 Star rating for the MasterSIPP in 2010
• Investor in Customers, 2 star 'outstanding' - 2010
• Technology, Admin and Service award, Income Drawdown - Pensions Management 2009
• 5 star rating, Financial Adviser Service Awards 2008
• Investor in Customers, 2 star 'outstanding' - 2008
• Technology, Admin and Service award, Income Drawdown - Pensions Management 2008
• Technology, Admin and Service award, SIPPs – Pensions Management 2007 & 2006
• Investor in Customers in 2006
• Best SIPP Provider - Professional Adviser 2006
• Best SIPP Provider - Professional Pensions 2006 & 2005
• Best SIPP Product - Moneyfacts 2005
• Best Buy - Investors Chronicle 2005
• Admin & Service awards, SIPPs – Pensions Management, wins in 2002, 2003 & 2004, commended in 2005