We have built our website so it is accessible and easy to use.

Keeping our backgrounds white and standard plain fonts, with images laid out sparingly, we have tried to keep this website easy to read. Hyperlinks have been defined clearly by being in a different colour font.

Adobe Flash Player has not been used on our website to allow greater accessibility, and meaning that it is not necessary to download plug-ins or additional software.


We have tried to keep navigation simple. The main links are displayed in the buttons along the top of our website, underneath the Suffolk Life logo. Once one of these links is clicked, further options are displayed down the left hand side of the screen.

It is important to us that our visitors are accessing the correct part of our website, which is why brings you to our public site. For advisers or professionals, there is a link on the right hand side of our website where there is more functionality and technical information. A warning message is displayed on the front page of our adviser website, reminding the visitor that the content is only for adviser use.

We have an easy to use sitemap, accessed by the link at the bottom of every page, which displays all our pages.

There are some ways in which you can improve accessibility to our website:

Changing the size of the text
Most modern internet browsers (e.g Internet Explorer 7 or later, Firefox 3.0 or later) will allow you to zoom in and out of pages, increasing the font size so it is easier to read.

Generally zooming is achieved by holding the CTRL key and pressing ‘+’ or ‘-’ on your keyboard. If you have a wheel on your mouse you can also roll the wheel forwards or backwards whilst holding CTRL to achieve the same effect.

Alternatively in Internet Explorer, you can click on ‘View’, and ‘Text Size’, and then choose a size from there.

Changing the background and text colour
You may find it more comfortable to view web pages with a different colour background or text to reduce eye strain or to improve clarity. This can be achieved in most web browsers.

Changing the colours of Internet Explorer
In Internet explorer click on 'Tools', 'Internet Options' and select the 'Accessibility' button. A new window will appear from which you will need to select the option "Ignore colours specified on web pages” and click ‘Ok’ which will close the window.

Next, click the 'Colours' button and click on the Colour Selection boxes to select new colours for your text and background. Once you've selected your colours click the 'OK' buttons and your new colours will be displayed.
Ensuring your browser is up to date
In order to ensure full capability of our website, we recommend you have the latest version of your browser.

Please use the links below to download the up to date version of most common browsers:

Unable read our documents?

If you are struggling to read our online PDF documents (e.g. application form, Key Features, or fact sheets) for whatever reason, please contact us at to request a printed version.

Alternatively if you require any of our documents in Braille, large print or in audio format please contact us at

If you have any comments as to how we can improve accessibility for you, please contact us at