In order to ensure you get through to the right person or department as quickly as possible, please select from the following options. If you are contacting us regarding a complaint please download our complaints leaflet.
Switchboard and company address
If you have arranged to visit our office, please download our directions.
Monday - Thursday: 9am - 5.30pm
Friday: 9am - 5pm
|Telephone||0370 414 7000|
|Fax||0370 414 8000|
153 Princes Street
SIPP support team | Team Manager: Laura Wells
'How to' questions and general day-to-day enquiries.
|Tel:||01473 296 969|
Cash Management | Team Manager: Elaine Chamberlain
To instruct us to open an investment manager account:
|Tel:||01473 296 905|
To place deals directly:
|Tel:||01473 296 904|
|Fax:||0370 414 8000|
Questions relating to alternative cash accounts:
|Tel:||01473 296 910|
To request cash movements to an investment manager:
|Tel:||01473 296 827|
Asset Transfer | Team Manager: Carolyn Evans
Internal or external asset transfers in progress.
Allowable Investment | Team Manager: Scott Allan
Assess if an investment (other than direct commercial property) would be allowable in our SIPPs.
For all other investment related queries, please refer to the Cash Management section above. For direct commercial property, see the Commercial Property section below.
|Tel:||01473 296 829|
Retirement Team | Team Manager: Carla Sayce
To speak with the team actioning drawdown requests.
|Tel:||01473 296 855|
Claims Team| Team Manager: Louise Hynam
To speak with the team dealing with death claims, pension sharing orders or cash transfers out.
|Tel:||01473 296 826|
Queries in relation to purchasing the whole or part of a commercial property to be held within a Suffolk Life SIPP
Queries in relation to selling or transferring ownership of the whole or part of a commercial property already held within a Suffolk Life SIPP
|Tel:||01473 296 962|
For all other enquiries relating to a property already held within a Suffolk Life SIPP please refer to the following specific teams:
To contact the team dealing with the day to day administration of a property following purchase, including renewal of existing leases, rent reviews, service charges, utility bills and tenant invoice queries.
|Tel:||01473 296 961|
To contact the team dealing with new leases and sublettings and surrenders and assignments of existing tenancies
|Tel:||01473 296 995|
For all queries relating to rent arrears, concessions, debt and drawdown valuations
|Tel:||01473 296 939|
To contact the team dealing with proposed or ongoing building works or redevelopment queries
|Tel:||01473 296 995|
To contact the team dealing with loan repayments, insurance, overdrafts, VAT and Registration of Title
|Tel:||01473 296 802|