Contact us

In order to ensure you get through to the right person or department as quickly as possible, please select from the following options. If you are contacting us regarding a complaint please download our complaints leaflet.

Switchboard and company address

If you have arranged to visit our office, please download our directions.

Opening hours:

Monday - Thursday: 9am - 5.30pm
Friday: 9am - 5pm

Telephone 0370 414 7000
Fax 0370 414 8000
General enquiries enquiries@suffolklife.co.uk
Address Suffolk Life
153 Princes Street
Ipswich
Suffolk
IP1 1QJ

 

SIPP support team

'How to' questions and general day-to-day enquiries.

Tel:   01473 296 969
Email:        sippsupport@suffolklife.co.uk

 

Cash Management | Team Manager: Gary Gladwell

To instruct us to open an investment manager account:

Tel: 01473 296 905
Email: imteam@suffolklife.co.uk

To place deals directly:

Tel: 01473 296 904
Fax: 0370 414 8000

Questions relating to alternative cash accounts:

Tel:             01473 296 910
Email: alternativecashaccounts@suffolklife.co.uk

To request cash movements to an investment manager:

Tel: 01473 296 827

 

Asset Transfer

Internal or external asset transfers in progress.

Tel:01473 296 825
Email:               asset.transfer@suffolklife.co.uk

Assess if an investment (other than direct commercial property) would be allowable in our SIPPs.

For all other investment related queries, please refer to the Cash Management section above. For direct commercial property, see the Commercial Property section below.

Tel: 01473 296 829
Email: investments@suffolklife.co.uk
Team Manager: Scott Allan

 

Retirement Team

To speak with the team actioning drawdown requests.

Tel: 01473 296 855
Email: retire@suffolklife.co.uk
Team Manager: Chris Magennis



Claims Team

To speak with the team dealing with death claims, pension sharing orders or cash transfers out.

Tel:01473 296 826
Email:claims@suffolklife.co.uk
Team Manager:Damien Bowler


Commercial Property

Queries in relation to purchasing the whole or part of a commercial property to be held within a Suffolk Life SIPP

Queries in relation to selling or transferring ownership of the whole or part of a commercial property already held within a Suffolk Life SIPP

Tel: 01473 296 962
Email: buyingproperty@suffolklife.co.uk     

For all other enquiries relating to a property already held within a Suffolk Life SIPP please refer to the following specific teams:

To contact the team dealing with the day to day administration of a property following purchase, including renewal of existing leases, rent reviews, service charges, utility bills and tenant invoice queries.

Tel: 01473 296 961
Email: managingproperty@suffolklife.co.uk    

To contact the team dealing with new leases and sublettings and surrenders and assignments of existing tenancies

Tel: 01473 296 995
Email: tenantchanges@suffolklife.co.uk           

For all queries relating to rent arrears, concessions, debt and drawdown valuations

Tel: 01473 296 939
Email:propertycreditcontrol@suffolklife.co.uk
Email: propertyvaluations@suffolklife.co.uk

To contact the team dealing with proposed or ongoing building works or redevelopment queries

Tel: 01473 296 995
Email: developingproperty@suffolklife.co.uk      

To contact the team dealing with loan repayments, insurance, overdrafts, VAT and Registration of Title

Tel: 01473 296 802
Email: propertyriskmanagement@suffolklife.co.uk