Contact us

In order to ensure you get through to the right person or department as quickly as possible, please select from the following options. If you are contacting us regarding a complaint please download our complaints leaflet

Switchboard and company address

If you have arranged to visit our office, please download our directions

Opening hours:

Monday - Thursday: 9am - 5.30pm
Friday: 9am - 5pm

Telephone 0370 414 7000
Fax 0370 414 8000
General enquiries
Address Suffolk Life
153 Princes Street


SIPP Support Team | Team Managers: Hassan Chowdhury & Karen Dowrick

'How to' questions and general day-to-day enquiries.

Tel:   01473 296 969


Cash Management Team | Team Manager: Elaine Chamberlain

Opening investment manager accounts, placing deals directly and processing cash movements to investment managers.

Tel:                               01473 296 827
Fax: 0370 414 8000
Email: (for questions relating to alternative cash accounts)


Asset Transfer Team | Team Manager: Carolyn Evans

Dealing with in specie transfers in changes of investment manager and internal transfers.

Tel:01473 296 825

Allowable Investments | Team Manager: Scott Allan

Assess if an investment (other than direct commercial property) would be allowable in our SIPPs.

For all other investment related queries, please refer to the Cash Management section above. For direct commercial property, see the Commercial Property section below.

Tel: 01473 296 829


Benefits Team | Team Manager: Carla Sayce

Actioning drawdown requests, processing death claims and pension sharing orders.

Tel: 01473 296 855

Transfer Out Team| Team Manager: Louise Hynam

Dealing with both cash and in specie transfers out.

Tel:01473 296 826

Commercial Property

Queries in relation to purchasing the whole or part of a commercial property to be held within a Suffolk Life SIPP

Queries in relation to selling or transferring ownership of the whole or part of a commercial property already held within a Suffolk Life SIPP

Tel: 01473 296 962     

For all other enquiries relating to a property already held within a Suffolk Life SIPP please refer to the following specific teams:

To contact the team dealing with the day to day administration of a property following purchase, including renewal of existing leases, rent reviews, service charges, utility bills and tenant invoice queries.

Tel: 01473 296 961

To contact the team dealing with new leases and sublettings and surrenders and assignments of existing tenancies

Tel: 01473 296 995

For all queries relating to rent arrears, concessions, debt and drawdown valuations

Tel: 01473 296 939

To contact the team dealing with proposed or ongoing building works or redevelopment queries

Tel: 01473 296 995      

To contact the team dealing with loan repayments, insurance, overdrafts, VAT and Registration of Title

Tel: 01473 296 802