Privacy and cookie policy

We understand that protecting the individual's privacy on the internet – particularly in the financial sector – is important. We have created this privacy policy to demonstrate our commitment to secure and trustworthy internet commerce and the individual's privacy.

This page sets out how we use cookies and other information.

What are cookies?
Cookies are small text files that are placed on your device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The cookies used by us are based on the International Chamber of Commerce guide for cookie categories:

  • Strictly necessary
  • Performance
  • Functionality

What do cookies do for me?
‘Strictly necessary’ cookies are essential in order to enable you to move around our website and use its features, such as accessing secure areas of our website. Without these essential cookies, services you have specifically asked for cannot be provided, such as viewing details of your SIPP.

‘Performance cookies’ collect information about how you use our website, eg which pages you visit and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is used to help us improve how our website works.

‘Functionality’ cookies are used to provide other services such as certain navigation elements of the website which enhance your browsing experience, for example they enable us to remember setting choices you make to improve your visit.

What do I need to do?
The cookie settings on this website are set to ‘allow all cookies’ to improve the overall performance of our website and give you the best user experience.

What if I don’t want cookies?
If you want to disable all cookies, please be aware this will make browsing our websites much slower and some of the features described above when using strictly necessary, performance and functionality cookies will not be available to you. However, we understand that this is your decision and you can find more information on how to control your cookies via your browser settings at: and

How might other information be used?

IP addresses
We may use your IP address (not your e-mail address) to help diagnose problems with our server, to administer our website, or to gather broad demographic information.

User registration
You may choose to fill out a registration form on our website with contact information that we may need. This information is used to send you requested information or products, to contact you with other product information, news or promotions, and to learn more about our web visitors.

Email addresses
If you give us your e-mail address, we will communicate with you via e-mail. However, we do not share your e-mail address with any other company or organisation. We never sell or pass your details to anyone outside of Suffolk Life

Online surveys
From time to time, we may conduct online surveys. Our surveys may ask you for demographic information, such as postcode or your industry sector. If the online survey collects contact data, we may use that data to send you additional information only if we specifically asked for your permission in the survey.

Demographic and user profile data
We may use demographic or user profile data we collect to tailor your web experience, showcase content that we think may interest you, and display information that matches your preferences. This data also gives us an insight into your needs and interests.

Links to other sites
This site contains links to other sites. Suffolk Life is not responsible for the privacy practices or the content of other websites. Please refer to the policies of the respective site.

Remove from registration database
If you wish to be removed from the Suffolk Life registration database, please e-mail with your details or call us on 0870 414 7000 and ask for the sales and marketing team.

Your consent and our revisions
By using this website, you consent to the collection and use of the information as described here. If we decide to make changes to this privacy policy, we will post the changes on this page so that you always know what information we collect, how we use it, and when and how we disclose it.

Want to learn more?
Contact us